AI technology has been generating a lot of buzz in recent years. While there have been some questions about the best ways to implement these new and advanced AI tools, a few areas have stood out. AI is great for automating certain time-consuming tasks for businesses like scheduling and contact organization.

Another area of great potential for AI tools is customer service. AI on its own, without any human involvement, is not at a point where it can be relied on for all customer service duties. But AI can certainly be of tremendous use in customer service roles when paired with a human touch. Here is more on how AI tools can be the future of customer service for businesses!

Leveraging AI Tools for Customer Service

Automation in customer service has been in use for several years now. While it has had success, its implementation has been rocky at times—nobody likes an unhelpful automated customer service phone menu or chatbot. However, these older tools have not had access to the modern AI technology available today.

AI tools can perform more advanced functions than the simple automation menu features that have existed for years. For example, AI chatbots can intuit more about a user’s needs based on current and past inquiries. This enables AI to provide more advanced, complex solutions and suggestions by engaging in conversations, rather than simply responding to keyword prompts.

As AI chatbots become even more advanced, they are also able to remember past user interactions. This will allow them to provide even more advanced and personalized solutions based on a user’s history with a company or product.

By leveraging AI chat tools for standard low-level customer service inquiries, companies can save time and money. Customer service representatives can be reserved for more high-level inquiries where human touch and expertise are needed.

Other Uses for AI Tools in Customer Service

AI tools can also be leveraged in call centers in the form of voice assistants. Similar tools are already widely used for personal use, in the form of Amazon’s Alexa and Apple’s Siri. Voice recognition AI technology can already be used in certain call center scenarios to provide simple solutions or support for call center staff.

Beyond direct implementation in customer service, AI tools can also be used behind the scenes by providing automation and quality management. AI tools are already providing tremendous support in automation by managing contacts and correspondences for companies. Ultimately, automation can help businesses respond to urgent inquiries and provide timelier customer support in high-level situations when needed.

Lastly, AI tools can improve upon existing analytical systems. With this in mind, companies can leverage AI tools to track customer responses and experiences across every stage of the customer life cycle. This enables companies to identify and correct problem areas within their own systems. In doing so, AI tools can help resolve customer service issues before they arise, resulting in even less labor for customer service representatives.

What are the Best AI Tools for Customer Service?

So what are the best AI tools to use as you look toward the future of your customer services? That depends on your company’s specific needs and goals. The best AI tools will work in tandem with your team to augment and optimize existing systems.

All-in-one AI tools can assist in several areas, not just limited to customer service support. For instance, BrandBuilderAI offers several for communication, marketing, lead generation and conversion, and several other processes.

AI tools are the future of customer service, but that doesn’t mean you need to wait. Many companies have already started implementing AI tools to optimize their customer communications. Read our customer testimonials to see how BrandBuilderAI can help your business today!