Here’s how Unwind Landscapes boosted their client experience and saved time—without sacrificing quality.

About the Business

Unwind Landscapes is a local landscaping company with a great reputation for turning outdoor spaces into relaxing and beautiful places. They have loyal clients and amazing reviews—but behind the scenes, they were stretched thin.

The team was spending too much time replying to online reviews, checking messages, and trying to stay on top of leads. They needed a way to save time and connect better with both new and returning clients.

That’s when they partnered with BrandBuilderAI to put smarter systems in place.

The Challenge

Before working with BrandBuilderAI, Unwind Landscapes faced a few key problems:

• Review overload: They had tons of happy clients, but replying to reviews one by one was overwhelming.

• Missed leads: Potential customers were visiting their website, but not always reaching out.

• Slow response time: Without a live chat or automatic tools, it took longer to answer questions or follow up.

• No clear way to track their reputation: They didn’t have an easy system to see how their business looked online.

They needed simple, smart tools that wouldn’t slow down their day.

The Solution

Smart AI Tools That Work Behind the Scenes

We gave Unwind Landscapes a full digital upgrade using four powerful BrandBuilderAI tools—all designed to save time, improve communication, and protect their online image.

🤖 Featuring Our VIRA (Virtual Intelligent Review Assistant)

VIRA is an AI-powered assistant that handles key online tasks automatically. For Unwind Landscapes, VIRA became their silent team member—always working in the background to help out.

• Writes custom replies to Google reviews in their brand voice

• Helps monitor what people are saying about the business

• Supports faster lead capture and response

VIRA lets the team focus on landscaping, while it handles the digital side.

⚡ Auto-Reply on Google Reviews

Unwind Landscapes had earned dozens of great Google reviews, but keeping up with responses was hard. Now, their team doesn’t have to worry about what to say or how fast to reply.

• Our Auto-Reply system:

• Responds to reviews 24/7

• Uses kind, helpful language that fits the brand

• Makes every customer feel noticed and appreciated

“We don’t have to think about it—each review gets a thoughtful answer without delay.”

👩🏻‍💻 Webchats That Work (Even After Hours)

When someone visits the Unwind Landscapes website, they can now chat right away thanks to the new webchat tool we added.

• Visitors can ask questions, leave contact info, or get help

• The tool works 24/7—so even after office hours, leads don’t get lost

• All messages are saved so the team can follow up quickly

“It’s like having a front desk online. It helps us start more conversations with less effort.”

⭐ Reputation Management

Good reviews are gold—but only if you’re paying attention to them. With our Reputation Management dashboard, Unwind Landscapes can now track reviews from one place.

They can:

• Spot new reviews as they come in

• See how their ratings change over time

• Fix problems early if a review is less than perfect

Everything is easy to understand—no tech skills needed.

Real Results

After just a short time, Unwind Landscapes started to see real changes in how they manage their business online:

These upgrades didn’t just save time—they gave Unwind Landscapes the confidence to grow faster, respond smarter, and stay focused on what they do best: creating beautiful outdoor spaces.

Final Thought

Unwind Landscapes is still doing what they do best—transforming yards into beautiful escapes. But now, they’ve got powerful tools to support their growth without adding extra stress.

By adding VIRA, Auto-Reply on Reviews, Reputation Management, and Webchats, they’ve created a smoother experience for both their team and their customers.

Ready to Do the Same?

If you want to protect your online reputation, get more leads, and save hours every week—just like Unwind Landscapes—let’s talk.

We’ll bring smart, simple automation to your business too.